jaya9 game Privacy Policy
Your personal information is very important to us. This policy describes in detail how jaya9 game collects, stores and uses your information.
This Privacy Policy may change from time to time. If there are significant changes, we will notify you via your registered email. We encourage you to revisit this page regularly.
Introduction and Scope
jaya9 game is an online gaming and sports betting platform. When you register, log in, or use any service on jaya9 game, you voluntarily provide certain personal information. This Privacy Policy sets out how that information is collected, used, stored and protected.
This policy applies to the jaya9 game website, mobile app (Android and iOS) and any other digital channel. By using our services, you consent to this policy. Our Terms and Conditions apply alongside it.
1What Information We Collect
jaya9 game collects information from you in two main ways — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
During registration and account management, you provide the following details:
- Full name
- Date of birth (for age verification — the minimum age to use the service is 21)
- Mobile number and email address
- Payment details — bKash, Nagad, Rocket, Upay or bank account information
- National ID or passport number (for KYC verification)
- User preferences and settings
1.2 Information Collected Automatically
When you use our platform, certain information is recorded automatically:
- IP address and device identifiers
- Browser type and operating system information
- Login time, session duration and page visit history
- Transaction history — deposits, withdrawals and betting activity
- Data collected via cookies and similar tracking technologies
- Game history and account activity logs
2How Collected Information Is Used
jaya9 game uses your information only for specific, legitimate purposes. Those purposes are described in detail below.
2.1 Account Management and Service Delivery
We use your basic identity information to create, verify and manage your registered account. This information is essential for logging in to jaya9 game and completing deposits and withdrawals.
2.2 Identity Verification and Age Confirmation (KYC)
All users on our platform must be at least 21 years old. The KYC process verifies your national ID or passport details. This is also necessary to prevent fraud and maintain account security.
2.3 Financial Transaction Processing
Your payment details are used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit is ৳300 and the minimum withdrawal is ৳800. We never sell your payment information to third parties.
2.4 Customer Support and Communication
Your contact details are used for our 24/7 live chat and email support. We use your registered mobile number and email to resolve complaints or queries, send transaction notifications and share service updates.
2.5 Platform Improvement and Security
Automatically collected data is used to analyse user behaviour, identify technical issues and improve overall service quality. This data also plays an important role in detecting suspicious activity and protecting account security.
3Information Disclosure and Sharing
jaya9 game does not sell or rent your personal information to any third party. However, in certain specific situations, limited information may be shared with trusted partners.
3.1 With Service Partners
We use trusted third-party services for payment processing, technical infrastructure and security verification. These partners may only use the information for the purposes defined by contract, and they are required to meet our privacy standards.
3.2 Legal Obligations
We are required to provide necessary information in response to a court order or a lawful request from a government authority. In such situations, we disclose only the information legally required.
3.3 Fraud and Abuse Prevention
In cases of unusual account activity or fraudulent transactions, information may be exchanged with the relevant authorities or payment institutions. This is done to protect the interests of all users.
3.4 Business Restructuring
In the event of a business merger or restructuring, user information may be transferred to the new entity. In such cases, the new entity will be required to provide protections consistent with this Privacy Policy.
4Cookies and Tracking Technologies
Cookies and similar technologies are used on the jaya9 game website and app.
4.1 Use of Cookies
The types of cookies we use:
- Essential Cookies: Required to keep login sessions active and maintain security. Disabling these cookies will prevent the platform from functioning properly.
- Functional Cookies: Used to save language preferences, theme settings and other personalisation choices.
- Analytical Cookies: Used to analyse platform usage patterns with the aim of improving the user experience.
4.2 Cookie Controls
You can disable cookies from your browser settings. Please note that disabling essential cookies may affect login and transaction-related services. For the app, tracking permissions can be managed from your device settings.
5Data Security Measures
jaya9 game has put in place multiple technical and administrative measures to keep your information secure.
Encryption
SSL encryption is used during data transmission. Stored sensitive data — particularly payment information and identity document details — is protected by industry-standard encryption.
Access Controls
Only authorised staff can access your personal information, and their activity is logged. Internal data protection policies are strictly followed.
Regular Audits
Regular technical audits are conducted to identify security vulnerabilities. When a potential threat is detected, prompt action is taken and users are notified where necessary.
5.1 Response to a Data Breach
In the event of a data breach, jaya9 game will notify affected users as quickly as possible and take necessary remedial steps. However, no data transmission over the internet can be guaranteed as completely secure — we aim to ensure the highest level of protection.
6Data Retention Period
6.1 Data for Active Accounts
All necessary information will be retained for as long as your account is active. Transaction records are kept for a defined period to maintain service quality and for dispute resolution.
6.2 After Account Closure
When an account is permanently closed or following a user's deletion request, certain information must be retained for a defined period due to legal obligations. Once that period ends, the information is securely deleted or anonymised.
7Your Rights and Controls
jaya9 game believes every user should have full control over their own information. Your rights are summarised below.
Right to Access
You can request to see what information we hold about you at any time. Contact us via live chat or email and we will respond within the set timeframe.
Right to Rectification
If any of your information is incorrect or outdated, you can request a correction. General details can be updated in your account settings; for identity document changes, please contact the support team.
Right to Erasure
You can request that your personal information be deleted, within the limits of legal obligations. This request can be made alongside an account closure request.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted. Some services may be temporarily limited as a result.
Right to Data Portability
You can request your information in a structured, machine-readable format. This ensures practical control over your data.
Opt Out of Marketing Communications
You can update your account settings or contact the support team to stop receiving promotional emails or notifications.
8Protection of Minors and Responsible Gaming
All jaya9 game services are intended only for individuals aged 21 or above. We take the safety of minors very seriously. An age verification process is completed at the time of registration.
We never knowingly collect information from anyone under 18. If we become aware that a minor's information is in our system, it will be deleted immediately and the associated account will be closed. Our Responsible Gaming page contains further guidance on this matter.
9Privacy Policy Changes and Updates
9.1 Notification of Changes
This Privacy Policy may change from time to time due to technical developments, legal requirements or service improvements. For significant changes, a notification will be sent to your registered email or displayed on the platform.
9.2 Continued Use After Changes
Continuing to use the platform after an updated policy is published will be taken as your acceptance of the revised policy. If you do not agree with the new policy, you may request to close your account. Visit our FAQ section to learn more about all our policies.
10Contact and Complaint Resolution
If you have any questions or complaints about this Privacy Policy, please get in touch with us.
After a privacy complaint is submitted, we will investigate as quickly as possible and inform you of the resolution. Read our About Us page to find out more about us.